Cloud and Workplace First Line Engineer

Your challenges

As a Digital infrastructure and workplace first line support engineer, you will have the following responsibilities:

• Within our Service Operations Center, you will provide our customers with level 1 service support for cloud and workplace services.
• You will collect, classify and manage customer requests.
• You escalate service requests and incidents to level 2 support or partners if necessary.
• You participate in our innovation and continuous improvement process by contributing to the evolution of our service catalog and exploiting automation technologies.

The stack

• Microsoft 365: SharePoint, Teams, OneDrive, Exchange Online, PowerAutomate, PowerApps, Intune
• Microsoft Azure
• Directory technologies: Active Directory, Microsoft Entra ID, AD connect
• Network technologies: DNS, DHCP, switching/routing
• Operating systems: Windows Server (various versions), Windows Desktop technologies
• Automation languages and methodologies: PowerShell
• Web middleware: Drupal, Apache, Tomcat
• Databases: MS SQL, MySQL
• ITSM tools: used for service management, such as ServiceNow, among others
• Telephony: Cisco systems

Your profile

• Passionate about IT and keen to improve or extend your skills in cloud technologies.
• Customer-oriented and good communication skills.
• You have or would like to develop your skills in some of the following areas:
  • Microsoft 365 (SharePoint, Teams, OneDrive, Exchange Online, PowerAutomate, PowerApps, Intune)
  • Microsoft Azure
  • Directory technologies (Active Directory, Microsoft Entra ID, AD connect)
  • Network technologies (DNS, DHCP, switching/routing)
  • Windows server and workstation technologies
  • Automation languages and methodologies: PowerShell
  • Web middleware (Drupal, Apache, Tomcat, etc.)
  • Databases: MS SQL, MYSQL
  • ITIL service management
• Fluency in French and English.