Service Desk Agent

Permanent contract


Partial remote

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Contraste Europe

Join Contraste Europe as a Service Desk Agent

Client software environment: Windows 10, Office 2016, O365, Windows Server (2008R2, 2016, virtual 20212)

ITSM tools such as SCSM, TopDesk, ServiceNow

Cisco telephony

Your challenges

  • Due to our growing demand for support and to staff our own projects, we are looking for Service Desk Agents.
  • Provide first-line and partly second-line support for IT end-users and local IT managers in Belgium.
  • Be the first point of contact for internal customers for all IT-related questions.
  • Ensure that all calls, e-mails, tickets and portal requests are carefully logged, analyzed, assigned, responded to and resolved in accordance with established standards, procedures and SLAs.
  • Monitor ongoing incidents and queries, being responsible for end-user communication.
  • Participate innovatively and constructively in front-line support team meetings.
  • Maintain up-to-date documentation in our knowledge base.

Your profile

  • Excellent written and spoken command of Dutch, French and English.
  • Secondary or higher education diploma.
  • One or more years' experience as a service desk agent in an ITIL environment.
  • Initiative, solution orientation and excellent communication skills.
  • Resistance to stress.
  • Flexibility and willingness to learn.
  • Availability to work shifts (7:30am to 6:00pm).
  • Ability to organize work independently while supporting colleagues.

What we offer

  • Three months' initial training to master the necessary processes and structures.
  • Ongoing access to training and certification for your professional development.
  • Dynamic work environment with an enthusiastic team.
  • Competitive salary and other benefits.
  • Career development opportunities in a growing company.

Discover Contraste Europe

Contraste Europe is a key player in the IT sector and operates on an international scale. We are committed to supporting the growth of our clients in diverse sectors such as finance, healthcare, retail and the public sector. Our values, which include understanding customer needs, competence, independence, team spirit and social responsibility, are at the heart of every project we undertake.

Becoming a Contraster means joining a company where excellence is a mission. At Contraste, every member has the opportunity to express their talent in a variety of areas, from cloud solutions development to digital transformation and much more. It's a chance to contribute to innovative projects and shape your future in an environment that values your personal and professional development.

Transform your career with us!

Join our team at Contraste Europe to define the future of technology and develop your expertise on cutting-edge projects. Apply now!